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All items are delivered with essential accessories and easy-to-follow instructions. Unbox and start using with confidence!
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Fast, Reliable Shipping + Bulk Order Savings
All orders ship quickly from our U.S. warehouse, typically within 1 business day.
For custom quotes on large orders, contact us at info@doctorsupplies.com
How do I place an order?
Browse our catalog and add items to your cart. You can complete your purchase securely online 24/7. For assistance, contact our customer support team.
Can I place an order by phone?
Yes! Give us a call and one of our team members will be happy to assist you with your order.
Can I cancel my order after placing it?
Orders are processed immediately after submission and generally cannot be cancelled. If you need to cancel, contact us right away — if the order has not yet shipped, we'll do our best to accommodate you. Otherwise, you may need to wait until the item arrives and then initiate a return.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. Payment is charged at the time of purchase. You'll receive an electronic receipt at the email address provided during checkout.
Where do you ship?
We ship nationwide across the United States. Some restrictions may apply to certain products.
How long does it take to process and ship my order?
Orders are typically shipped within 1–3 business days after purchase. Processing time and transit time are separate — your tracking number will be emailed to you once your order has shipped.
How will I know when my order ships?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package right to your door.
Do you offer free shipping?
Yes! Free shipping is available on qualifying orders. Check our website or promotions page for current thresholds and offers.
What if I provided the wrong shipping address?
Please double-check your shipping address before placing your order. Doctor Supplies is not responsible for lost or undelivered packages due to incorrect addresses. We recommend shipping to a secure location such as your home or office.
What is your return policy?
You may return most new, unopened items within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. Your invoice or proof of purchase must be included with the return.
How do I start a return?
Email us with your order number and the reason for the return. We'll respond promptly with return instructions and the correct return address. Please do not send items back to the manufacturer.
Who pays for return shipping?
Customers are responsible for return shipping costs. If the return is the result of our error (wrong item shipped, defective product), we will cover the return shipping cost.
When will I receive my refund?
Once we receive and inspect your return, allow 7–10 business days for processing. If approved, the refund will be issued to your original payment method. You'll receive a confirmation email when it's processed.
Are there items that can't be returned?
Items that have been opened, used, or altered are not eligible for return. Returns that don't meet our policy conditions may be sent back to you at your expense.
Are your products authentic and high quality?
Yes. Doctor Supplies sources top-quality medical and healthcare products from trusted manufacturers. Product details, certifications, and specifications are listed on each product page.
Do you offer bulk pricing?
Yes, we offer special pricing on bulk orders. Contact us for a quote or check individual product pages for volume discount information.
What if I receive a damaged or defective item?
Contact us within 7 days of delivery with your order number and a description (or photo) of the issue. We'll make it right as quickly as possible.
Do I need an account to order?
You can check out as a guest, but creating an account lets you view your order history, track shipments, and reorder with ease.
How can I contact Doctor Supplies?
Reach our customer support team by email or phone. Contact details are listed on our Contact Us page. We're here to help!
